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Frequently Asked Questions.
We accept the following payment methods for your convenience:
-Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
-Apple Pay
All transactions are securely processed by Stripe to ensure your safety and
privacy.
Our site will automatically convert it's currency to your local currency!
Your credit card company will convert any order from US Dollars to your local
currency based on their calculation of the current exchange rate at the time of
purchase.
Once you’ve paid for your order, you will automatically receive an invoice via email.
At CHAL, we use various shipping methods to ensure your orders are delivered as quickly and safely as possible. Our standard production and delivery time is estimated to take 3-4 weeks. For Express Shipping, orders typically arrive within 8 to 11 days. If you have any questions about shipping or your order, feel free to reach out to us at contact@chal.ca.
We offer shipping to the United States and Canada. Please check the available shipping options at checkout for the most accurate details. Enjoy convenient door-to-door delivery without the need to pay import duties.
Shipping fees vary depending on the product and shipping method selected. For faster delivery, Express Shipping is available, please check the shipping cost at checkout for the most accurate information. All duties and carrier fees will be free of charge for all clients.
Yes, all of our products are compatible with plugs in the United States and Canada.
Yes, all of our lighting fixtures come with detailed installation instructions and necessary hardware. However, for more complex installations or to ensure safety, we recommend professional installation.
For assembly instructions, please visit our YouTube page or contact us
at contact@chal.ca
Yes, each product has its dimensions listed under the 'Size' tab on its page.