Orders & Payments
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Once your order ships, you’ll receive a confirmation email with tracking details.
If you haven’t received tracking yet, it means your order is still being prepared.If you’d like an update, feel free to contact us with your order number.
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We accept major credit cards, Shop Pay, and installment options when available at checkout.
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If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
Shipping & Delivery
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Canada: Orders ship from our Montréal store or warehouse.
USA: Some items ship directly from our trusted international partners. -
Delivery times depend on your location and the item ordered.
Estimated delivery times are always shown on the product page and at checkout.
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Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
Returns, Refunds & Issues
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We offer a 30-day return option on eligible items.
Items must be unused and in original condition.To start a return, contact us with your order number.
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If your item arrives damaged or missing parts, contact us with photos and your order number.
We’ll make it right.
Products & Assembly
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Yes. Assembly instructions or videos are provided when needed.
If you require assistance, just contact us and we’ll help. -
Yes. All dimensions, materials, and details shown on our product pages reflect the actual item.
Reservations & Availability
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Due to high demand, some items sell out quickly.
When this happens, we open reservations so customers can secure priority access to the next shipment.
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Reserving an item is free and does not require payment.
Once the next shipment arrives, we’ll contact you with instructions to complete your purchase.
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