Return Policy
Returns
Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
The return of certain types of goods is not allowed. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, and flammable liquids or gases.
Other items not eligible for return include:
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Books with obvious signs of use
- CD, DVD, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened.
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few days.
Delayed or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at the following email address: sav.chaldeco@gmail.com.
Sale or Promotional Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items that are originally defective or damaged. If you need to exchange it for the same item, send us an email at sav.chaldeco@gmail.com and send your item to: 464 Rue Saint-Henri, Montréal, QC, H3C 0R1, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.
Shipping
To return your product, you should mail it to the following address: 464 Rue Saint-Henri, Montréal, QC, H3C 0R1, Canada.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.